End-to-End CX and Service Design Lead | From Insight to Execution
📍Based in Sydney, Australia
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I work across the full CX lifecycle — from research and problem framing, to co-design, testing, and implementing solutions, as well as CX capability uplift. I take a lean, pragmatic approach to get the most value out of the time and resources available. I enjoy digging into complex problems and helping teams make sense of them, then using co-design to draw out the best ideas. Ultimately, my goal is to create solutions that are genuinely useful through real-world feedback.
Skills
- End-to-end CX Design
- CX Strategy Development
- Customer research and competitive analysis
- Concept development and validation
- Journey Mapping and Service Blueprinting
- Stakeholder workshop facilitation and co-design
- Product design
- CX capability uplift
Digital Transformation of NSW High Risk Work Licensing
Digital Transformation of NSW High Risk Work Licensing
Research and Design for an AI-Enabled Construction Intelligence Platform
Research and Design for an AI-Enabled Construction Intelligence Platform
Designing the Future Claims Service Provider Choice Experience at icare
Designing the Future Claims Service Provider Choice Experience at icare
Designing Invoicing tools for Westpac Small Business Customers
Designing Invoicing tools for Westpac Small Business Customers